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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kate O'Neill

February 19, 2026

5  out of  5
rating by Kate O'Neill
"Todd from State Farm gave me the information I needed quickly.
He was very kind and helpful.
Thank you!"
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Logan Dunn

February 18, 2026

1  out of  5
rating by Logan Dunn
"William Thomson Jr. was a client of my ex employer. After William tried calling my personal cell while I was in the hospital (and I was unable to answer), he resorted to using his State Farm agencies phone number to contact my business to further harass me."
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Joe Santy

February 18, 2026

5  out of  5
rating by Joe Santy
"Everyone at the agency has been great! Today I happened to get Todd, great personality and the William Thomson agents always follow through to get the job done!"
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Makani Moore

February 17, 2026

5  out of  5
rating by Makani Moore
"Charles was very patient and did everything he could to give me the best rate possible for my current situation. I highly recommend this agency for your insurance needs."
We responded:
"Thank you, Makani! We’re so glad to hear Charles provided patient and helpful service while getting you the best rate. We truly appreciate your recommendation and your trust in State Farm for your insurance needs!"
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Charles Lewis

February 17, 2026

5  out of  5
rating by Charles Lewis
"Great job explaining coverage"
We responded:
"Thank you, Charles, for your great review! We’re happy to hear everything was clearly explained and that you feel confident in your full coverage auto insurance. We appreciate you choosing State Farm and are here anytime you need us!"
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TwoTimezAnt

February 13, 2026

5  out of  5
rating by TwoTimezAnt
"Melissa is awesome at her job"
We responded:
"Thank you! We’re so glad to hear Melissa made such a great impression. We truly appreciate your support and thank you for choosing State Farm. Please let us know if there’s ever anything we can help with!"
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Eugene Raisner

February 13, 2026

5  out of  5
rating by Eugene Raisner
"Melissa is awesome and totally understandable She’s awesome at her job"
We responded:
"Thank you, Eugene! We’re so happy to hear Melissa provided such a great experience and made everything easy to understand. We truly appreciate you choosing State Farm and are always here if you need anything!"
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Diane Cox

February 13, 2026

5  out of  5
rating by Diane Cox
"For many years, the staff at this office is consistently friendly, responsive and reliable regarding our insurance needs. Recently, I have been in contact with Bob Furman regarding life insurance, and he has been wonderful! Super pleased with his knowledge and follow through concerning my situation. Definitely recommend!"
We responded:
"Thank you, Diane! We truly appreciate your loyalty over the years and your kind words about our team. We’re so glad Bob was able to provide helpful guidance with your life insurance needs. Thank you for recommending our office and for trusting State Farm with your coverage!"
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Etienne Njeim

February 13, 2026

5  out of  5
rating by Etienne Njeim
"I had an excellent experience working with Barbara and the entire office of William Thomson. Barbara was incredibly responsive, knowledgeable, and patient throughout the process. She took the time to clearly explain all coverage options, answered every question thoroughly, and made sure everything was handled smoothly from start to finish.
I highly recommend Barbara and William Thomson’s office to anyone looking for reliable, honest, and top-tier insurance guidance."
We responded:
"Thank you, Etienne, for the wonderful feedback! We’re so glad to hear Barbara and the team provided such a smooth and informative experience. We truly appreciate your recommendation and are grateful for your trust in our office and State Farm."
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Linda Frick

February 13, 2026

5  out of  5
rating by Linda Frick
"We purchased our new car and Todd Muster was very helpful in providing us a quote and forwarding our documents to us in a timely and friendly manner"
We responded:
"Thank you, Linda! Congratulations on your new car! We’re happy to hear Todd provided timely and friendly service while helping with your quote and documents. We appreciate you choosing our office and State Farm for your coverage needs!"
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vindon griffin

February 11, 2026

5  out of  5
rating by vindon griffin
"The ONE and ONLY Ms Pam Long has been my FAVORITE person and Agent representative at Thompson State Farm for Many Years now..She has always been helpful.. reliable..and MOST OF ALL TRUSTING for ME to have the PLEASURE to know and work on my account with"
We responded:
"Vindon, thank you so much for your continued loyalty and for sharing such kind words about Pam! She truly cares about her customers and takes great pride in being helpful, reliable, and someone you can trust. We’re grateful to have you as part of our State Farm family and look forward to continuing to serve you for many years to come!"
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Donna Mosco

February 11, 2026

5  out of  5
rating by Donna Mosco
"This agency William Thompson Jr. is the reason I keep State Farm insurance. The insurance is great. But the personal treatment and customer service this agency offers, is beyond compare.most recently I spoke with Melissa she was very helpful and professional"
We responded:
"Donna, thank you so much for your wonderful review! I'm glad to know that our customer service has made such a positive impact on your experience with our office. Your satisfaction means a lot to us, and we're grateful for your continued business. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to help!"
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Mila P

February 10, 2026

5  out of  5
rating by Mila P
"Melissa was friendly and understanding during my call today. She offered helpful suggestions that would improve my policy experience."
We responded:
"Mila, thank you for your feedback and for recognizing Melissa’s helpful service. We understand pricing is important, and while rates are set by State Farm, we’re always happy to review coverage and discounts to help find the best option for you. Please feel free to reach out anytime."
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Cheryl Cantore

February 10, 2026

5  out of  5
rating by Cheryl Cantore
"Janet Vollmer helped us revise our auto insurance after purchasing a new vehicle. I had several questions and her expertise helped us make decisions that made our updated policy work well with our budget. She took her time helping us, was very thorough, and was extremely pleasant and friendly. What a great experience interacting with a person rather than technology alone, which is important to us to be able to have that kind of experience!"
We responded:
"Cheryl, thank you so much for your thoughtful review! We’re thrilled to hear Janet was able to help you revise your auto coverage and answer all your questions while keeping your budget in mind. Providing knowledgeable, personalized service is very important to our team, and we’re glad Janet made the process smooth and enjoyable for you. We truly appreciate you trusting our office with your auto and homeowners insurance, and we’re always here whenever you need us!"
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M W

February 7, 2026

5  out of  5
rating by M W
"They are very helpful with the information I needed for our claim."
We responded:
"Thank you, Lissa! I'm happy to hear that Melissa was able to assist you with your claim information. Our team is dedicated to providing helpful and reliable service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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RAYMOND WERTHMANN

February 7, 2026

5  out of  5
rating by RAYMOND WERTHMANN
"Friendly honest they really listen to what you have to say, when I walk in the building they all say hello and greet me with all smiles really makes me feel like I’m special THANK YOU STATE FARM and to all who work there ,thanks insurance that understands you and your car so nice and friendly on phone and in the shop must get there insurance"
We responded:
"We all appreciate working with you Ray"
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Tinsaye Berhanu

February 6, 2026

5  out of  5
rating by Tinsaye Berhanu
"Todd was so efficient and helpful getting my policy updated! Made the process seamless!"
We responded:
"Thank you for the fantastic review, Tinsaye! We’re glad Todd could make updating your policy efficient and seamless. We truly appreciate your trust in our team and are always here if you need anything!"
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jamie johnson

February 6, 2026

5  out of  5
rating by jamie johnson
"Pam has been amazing for me, every time I need something or just have a question she is there. I can’t recommend her enough to anyone that is looking to have a trusted advisor for their personal insurance needs. If I could give 10 stars I would! Thanks for everything Pam!"
We responded:
"Thank you for the amazing review, Jamie! We’re thrilled to hear Pam has been so helpful and reliable — she truly is a trusted advisor. Your kind words mean a lot, and we appreciate your recommendation!"
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Nicole Murphy

February 6, 2026

5  out of  5
rating by Nicole Murphy
"Todd is a complete wealth of knowledge, super friendly, and incredibly helpful! He answered all of my questions and addressed each of my concerns. My husband is now switching his auto insurance over to State Farm after our wonderful conversation with him. Thank you Todd!!!"
We responded:
"Thank you for the wonderful review, Nicole! We’re thrilled Todd could provide knowledgeable, friendly, and helpful guidance. It’s great to hear your husband is also making the switch — we truly appreciate your trust in our team!"
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Brooke

February 6, 2026

5  out of  5
rating by Brooke
"Todd was extremely polite, kind, and helpful! I would highly recommend them."
We responded:
"Thank you for the fantastic review, Brooke! We’re glad Todd was polite, kind, and helpful throughout your experience. We truly appreciate your recommendation and are always here if you need anything!"
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Loren Furman-Glass

February 6, 2026

5  out of  5
rating by Loren Furman-Glass
"We had a very thorough conversation which helped us better understand our coverage options and the policies. Highly recommend!"
We responded:
"Thank you for the great review, Loren! We’re glad your conversation with our team helped clarify your coverage options and policies. We truly appreciate your recommendation and are always here if you need anything!"
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Tyler Glass

February 6, 2026

5  out of  5
rating by Tyler Glass
"Both Rob and Will are very knowledgeable and great to work with. They answered all of my questions and explained the coverage options in a way I could understand. I would definitely recommend them."
We responded:
"Thank you for the fantastic review, Tyler! We’re glad Rob and Will were able to provide knowledgeable guidance and make your coverage options clear. We truly appreciate your recommendation and are always here if you need anything!"
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Stephanie Pilson

February 6, 2026

5  out of  5
rating by Stephanie Pilson
"Barbara Krebs, Thank you for your kind and personalized service with my auto insurance policy. Explaining everything in detail, great customer service and better premium than my former company could offer!

Melissa thank you for checking in with me about my car insurance policy, your awesome!!"
We responded:
"Thank you, Stephanie, for sharing your experience! I'm glad Barbara was able to provide you with detailed explanations and personalized service for your insurance policy. It's wonderful to know that you're satisfied with the premium and service. If you have any questions or need further assistance, feel free to reach out to our office."
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Maggie Langdon

February 5, 2026

5  out of  5
rating by Maggie Langdon
"I worked with Todd to get my insurance updated and he was very helpful and responded right away,"
We responded:
"Thank you for the great review, Maggie! We’re glad Todd could help update your insurance and provide quick, helpful service. We truly appreciate your trust in our team and are always here if you need anything!"
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Steve D

February 4, 2026

5  out of  5
rating by Steve D
"Excellent service…Todd was helpful and fully knowledgeable of the situation regarding our Personal Property policy!"
We responded:
"Thank you for the fantastic review, Steve! We’re glad Todd was able to provide helpful and knowledgeable service with your Personal Property policy. We truly appreciate your trust in our team and are always here if you need anything!"