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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Norman Rothbard

November 26, 2025

5  out of  5
rating by Norman Rothbard
"Pam Long did an exceptional job handling the changes we needed to make to our policies. Thanks for making the process effortless!!!"
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Stephen Clements

November 26, 2025

5  out of  5
rating by Stephen Clements
"Will Malissa was very helpful with my call this morning thank you"
We responded:
"Thank you, Stephen, for sharing your experience! I'm glad to hear that Malissa was able to assist you effectively this morning. If you need further assistance, feel free to reach out to our office anytime."
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jess watson

November 25, 2025

5  out of  5
rating by jess watson
"Highly Recommend! Pam L. at State Farm has been absolutely amazing. She’s professional, helpful, and truly goes above and beyond to make sure everything is taken care of. I always feel supported and well-informed thanks to her. If you’re looking for someone reliable and friendly for your insurance needs, I highly recommend Pam!"
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Jessica George

November 20, 2025

5  out of  5
rating by Jessica George
"Best agency over all, they always make time to return my calls and answer my questions. Melissa is a wonderful person and they are a great team."
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John Vandevander

November 20, 2025

5  out of  5
rating by John Vandevander
"Pam was great as always. She is very kind and friendly. Makes for a good day."
We responded:
"Thank you, John! I'm glad you had a positive experience with our service. Sue is indeed a valuable part of our team, and we're grateful for her dedication. If you have any more questions or need further assistance, feel free to reach out anytime!"
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ordes speaks

November 19, 2025

5  out of  5
rating by ordes speaks
"They are very prompt with your needs! Great service by Mellisa!"
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Dashawn Ponder

November 17, 2025

5  out of  5
rating by Dashawn Ponder
"Pam was very helpful and very informative to help me add on my vehicle and and I’m greatful for her help"
We responded:
"Thank you so much, Dashawn! We’re thrilled to hear that Pam was able to provide helpful and informative support while assisting you with your vehicle. We truly appreciate your kind words and are grateful for the opportunity to serve you at William Thomson Jr. State Farm Insurance!"
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Josh Kershenbaum

November 14, 2025

5  out of  5
rating by Josh Kershenbaum
"Absolutely top notch service and support every step of the way. Thank you, Barb, for being the most responsive, warm, knowledgeable and caring insurance professional we have ever worked with. 10/10."
We responded:
"Hi Josh, thank you so much for your kind words! We’re thrilled to hear that Barb provided such responsive, knowledgeable, and caring service. She’ll be so happy to know her efforts made such a positive impact. We truly appreciate your feedback and recommendation!"
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Sarah Ruth

November 14, 2025

5  out of  5
rating by Sarah Ruth
"Barb was absolutely fabulous! Our experience exceeded all expectations and we give these guys our highest recommendation! If there were more than 5 stars we would give them. Barb was on top of everything, at every step and went above and beyond. Totally accessible and just delightful to talk with. We couldn’t have been happier. Thank you!!"
We responded:
"Hi Sarah, thank you so much for your wonderful review! We’re thrilled to hear that Barb went above and beyond and made your experience exceed expectations. She’ll be so happy to know her efforts made such a positive impact. We truly appreciate your kind words and recommendation!"
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MLH Company

November 13, 2025

5  out of  5
rating by MLH Company
"We have been working with William Thomson and his dream team for years and could not ask for better service. Our go to Pam Long is a complete rockstar. She is able to not only get things done quick (making your life easier) but she takes her time to fully help you understand anything you may have questions on. We truly love working with everyone there. They take the headache out of having to deal with insurance. Thank you team!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Pam and the team here at William Thomson State Farm have been able to make things easier for you over the years. It means a lot to us to know our efforts make a difference, and we truly appreciate your loyalty and trust. We will always be there for you and all of your insurance needs!"
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Suzanne Hayburn

November 12, 2025

5  out of  5
rating by Suzanne Hayburn
"I have used State Farm insurance for over 30 years, and have always had a positive experience. Pam has been extremely helpful and knowledgeable with a welcoming personality. She is always there for us anytime we need her. It is nice to have an insurance company that we can count on."
We responded:
"Thank you so much for your kind words, Suzanne! We’re thrilled to hear that Pam has consistently provided helpful, knowledgeable, and welcoming service over the years. It means a lot to know you can rely on us, and we truly appreciate your loyalty to our State Farm office."
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DEV PATEL

November 12, 2025

5  out of  5
rating by DEV PATEL
"Melissa has been exceptional—quick with follow-ups, attentive to every detail, and highly professional. Not only the firm provided the best quotes and clear guidance throughout, but also ensured a smooth and stress-free process. Her dedication to understanding specific needs and delivering tailored solutions truly sets the firm apart. Highly recommended."
We responded:
"Thank you so much for your kind words, Dev! We’re thrilled to hear that Melissa and our team were able to provide a smooth and stress-free experience while helping you find the best coverage. We truly appreciate your recommendation and look forward to continuing to serve you with all"
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Kevin Spiegler

November 6, 2025

5  out of  5
rating by Kevin Spiegler
"I needed to make some major policy changes in home/auto. Pam was extremely helpful and upfront n navigating me through what was needed. Thank you Pam."
We responded:
"Hi Kevin- We really appreciate your kind words and recommendation. Thank you for trusting us with your insurance needs."
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Jordan Shuster

November 6, 2025

5  out of  5
rating by Jordan Shuster
"I've always had a great experience with this office! I use them for my home & auto insurance, and it's amazing to know that I can always contact someone directly with any questions or issues. Recently I called about a problem I was having, and Todd went above and beyond to fix the issue quickly - he was so friendly and helpful, and I'm glad to have him on my team!"
We responded:
"Thank you so much for your kind words, Jordan! I’m thrilled to hear that Todd was able to help you so quickly and make the process smooth. We truly appreciate your trust in us for your home and auto insurance, and it’s always our goal to make sure you feel supported and taken care of. Thanks again for sharing your experience!"
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Deborah Wolf

November 3, 2025

5  out of  5
rating by Deborah Wolf
"I always am treated with respect and kindness. There is always an immediate response when I call in I never need to leave a voicemail. Pam is cheerful and provides excellent customer service. I am glad to be insured by State Farm 🌞"
We responded:
"Thank you, Deborah! We’re so glad to hear Pam provided excellent service and that you feel well taken care of. We truly appreciate your kind words and are happy to have you as part of our State Farm family!"
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Dan Loveless

October 27, 2025

5  out of  5
rating by Dan Loveless
"The insurance product is great. Very helpful and supportive people. Pam is the best and assists in an effective and timely manner."
We responded:
"Thank you so much for your kind words, Dan! I’m glad to hear our team has been helpful and supportive, and we truly appreciate you recognizing Pam’s efforts. We look forward to continuing to serve you!"
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K Jay

October 27, 2025

5  out of  5
rating by K Jay
"Milisa....made the experience much more pleasant..."
We responded:
"Thank you, K Jay, for your feedback! I'm happy to hear that Melissa made your experience more pleasant. Our team is always here to assist with any of your insurance needs. Feel free to reach out anytime!"
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Casual Covert

October 23, 2025

5  out of  5
rating by Casual Covert
"Pam was an absolute icon! Super simple and easy to work with."
We responded:
"Thanks so much! We totally agree — Pam’s the best! Glad she made things so simple and easy for you!"
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Jordan Devlin

October 21, 2025

5  out of  5
rating by Jordan Devlin
"Pam is always super quick responding to calls and emails. She is always extremely professional and goes above and beyond. She is super polite and does a great job!"
We responded:
"Thanks, Jordan! Pam will be happy to hear this. She always strives to go above and beyond for our clients, and we’re glad it shows!"
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Beyah Samad

October 21, 2025

5  out of  5
rating by Beyah Samad
"Great communication"
We responded:
"Thank you, Beyah, for your positive feedback! I'm glad you appreciated our communication. If you ever need further assistance, we're here to help. - William Thomson Jr. - State Farm Insurance Agent, Warrington, PA"
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Jessica Jenkins

October 15, 2025

5  out of  5
rating by Jessica Jenkins
"Spoke to Pam today she's always a gem. I've been with this office for some time now and they have handled all my issues with proper care and execution."
We responded:
"Thanks Jessica. Pam &I appreciate you sharing your thoughts. It is a pleasure to work with you."
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Hilda Kelly

October 15, 2025

5  out of  5
rating by Hilda Kelly
"Very knowledgeable and helpful and pleasant"
We responded:
"Thank you so much for your thoughtful review, Hilda. We appreciate it."
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Corinne Bissinger

October 14, 2025

5  out of  5
rating by Corinne Bissinger
"Pam is an absolute pleasure and has always helped me out , thank you so much ❤️"
We responded:
"Thanks so much, Corinne! We’re so happy to hear Pam’s been such a help — she’s definitely one of the best! We really appreciate you being part of our State Farm family and taking the time to share this."
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J Wright

October 14, 2025

5  out of  5
rating by J Wright
"I have nothing but great things to say about William Thomson and his staff. From the first time I switched over to them as my Agent and met with William I knew I was in the right place. Pam on his staff is excellent to deal with. She is kind, efficient and knowledgeable, so what else can you ask for? If you have insurance needs this State Farm office is the one you want to trust your insurance needs to."
We responded:
"Thank you so much for your thoughtful review, J! We truly appreciate you taking the time to share your experience. Pam will be so happy to hear your kind words. Our team takes pride in providing friendly and knowledgeable service, and it’s great to know that’s been your experience. We’re grateful to have you as part of our State Farm family!"
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James “Anthony” brown

October 13, 2025

5  out of  5
rating by James “Anthony” brown
"I’ve been with this company for a long period of time and they have very excellent customer service. Each representative that I talked to is always cheerful and understanding the customers needs. This is why I give five stars. It’s always a pleasure of speaking to each one of the representative at William Thompson State Farm Branch. They know exactly what they’re doing especially one of my favorites out the team, Melissa she definitely been helping me through a lot and she stand on business. She made things move and I definitely appreciate that. Thank you again, Melissa P.s The best team ever"
We responded:
"Thank you, James, for your wonderful feedback! I'm happy to know that our team has consistently provided cheerful and understanding service. It's always a pleasure to assist you. If you ever have any questions or need further assistance, feel free to reach out."